Frequently Asked Questions (FAQ)

You may return or exchange your product within 30 days of purchase. We are extending the return window to 60 days, for order placed from 11/20/23 through 12/31/23.

For exchanges, your new product will ship out upon receipt of your return at any Fed Ex drop-off location. To ensure inventory for your exchange, we recommend timely drop-off.

• We cover all return fees for exchanges  
• Exchanges can be dropped off any FedEx drop off location
• Original shipping costs are non-refundable
• Exchanges are only offered in the contiguous United States
• Products purchased from authorized retailers (not on kswiss.com) must be returned to the original retailer and are subject to their return policy

For returns, our warehouse will begin the refund process upon receipt of your return. Refunds typically take 7 - 14 business days (up to 21 business days during Holiday).

•  We charge an $0 return fee to cover shipping and processing fees.
• Original shipping costs are non-refundable
• Returns are only offered in the contiguous United States
• Products purchased from authorized retailers (not on kwiss.com) must be returned to the original retailer and are subject to their return policy

START MY RETURN 

We offer a very easy way to make your Palladiumboots.com return:

Return by Prepaid Shipping Label: 

Use the prepaid Fedex Ground shipping label included with your order to ship your return, or print a new prepaid label by visiting our Returns Center.

Enter your order number and email to begin and follow the step-by-step instructions. You do not need to have an account or login to use the Returns Center.

Place your items plus your packing slip in the original reusable shipping carton (or packaging of your choice), affix the prepaid return label to the outside of the package.

Drop off your package at any FedEx office, FedEx partner location or a Walgreens near you.

START YOUR RETURN 

Yes. If you have lost your original return shipping label or packing slip, you can still make a return. You can print a new prepaid label by visiting our Return Center, enter your order number and email to begin and follow the step-by-step instructions. You do not need to have an account or login to use the Returns Center. 

Place your items plus your packing slip in the original reusable shipping carton (or packaging of your choice), affix the prepaid return label to the outside of the package. Drop off your package at any FedEx office, FedEx partner location or a Walgreens near you. Note that the use of a prepaid label will deduct $0.00 from your refund.  

If you no longer have your prepaid return shipping label, you can print a new prepaid label by visiting our Return Center. 

Enter your order number and email to begin, and follow the step-by-step instructions. You do not need to have an account or login to use the Return Center. Place your items plus your packing slip in the original reusable shipping carton (or packaging of your choice), affix the prepaid return label to the outside of the package. Drop off your package at any FedEx office, FedEx partner location or a Walgreens near you. You will be notified once your refund has been processed. Note that the use of a prepaid label will deduct $0.00 from your refund.

We will process your refund within 7-14 business days after receiving your return and processing it in our warehouse. Refunds will be issued in the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. 

During the holiday season (December-February), returns may take up to 21 business days to process due to higher than normal sales volume. 

We will refund your order in full, minus a $0.00 for the return shipping label. 

Original shipping and handling fees are non-refundable.

PayPal orders returned online will be refunded in the original form of payment. 

You may return or exchange your product within 30 days of purchase.

If you receive a damaged or defective item that was ordered from kswiss.com, please visit our Contact Us Page so send us any information with photos and a brief description of the issue, and we will work with you on issuing a replacement for the defective pair (provided we hear from you before an item has sold out).

Additionally, we will cover any manufacturer defects up to 60 days after the original purchase date. If you believe the item you received is defective, please reach out to our customer service team with photos of the shoe in question on our Contact Us Page.

Note that each defective shoe will be analyzed in a case by case basis, and we cannot guarantee that your shoe will be replaced upon sending photos to our team.

Before contacting Customer Service, please be prepared with your order number. You can find your order number by logging in to your kswiss.com account or referencing your original confirmation email.

Log in to track your return and check the status of your refund once your return has shipped. 

Please see Shipping Policy HERE.

After you place your order, you will receive e-mails about your order. Below are the kinds of e-mails you might receive:

Order Confirmation: This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.

Shipment Confirmation: This e-mail confirms that your order or part of your order has shipped.

Important notice about your order: There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order.

Note: Palladiumboots explicitly reserves the right not to accept your order and to cancel the Purchase.

Check the status of your most recent orders by visiting the your Order Details page (may require you to be logged in).

This is the easiest and fastest way to get the most current information regarding your K-Swiss web shop orders. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed.

We understand that some consumers may have questions in the process of navigating the website and or entering their order. At this time, we are more than happy to assist you with any questions you may have about styles, fit or general questions. However, we are unable to place orders for customers over the phone or via email. 

Should you need help, please feel free to contact your our customer service center via our Contact Us page.

We do occasionally offer promotional or discount codes.

Unless otherwise stated, these codes will work on Full Priced items excluding Court Performance product and special collaborations. Codes will sometimes be valid on already discounted items. 

You can apply your discount code from your shopping cart. 

Codes will not be honored past the advertised expiration date. Codes are only valid on advertised product and in the region in which it is advertised. We reserve the right to not honor any code that was not distributed through our own advertising (email, social, etc.) and orders may be cancelled if a code is misused.

To be in the loop on these promotions, we advise that you sign up for our email newsletter on the homepage, or follow us on social media.

Unfortunately, at this time, we do not offer international shipping from the United States. Please refer to independent retailers in your area for available products.

If you need to cancel your order, please follow the link on your order confirmation within 15 minutes of placing your order.  We will not be able to cancel your order after this time frame.  We apologize for any inconvenience.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

- Item(s) not available.

- Difficulty in processing your payment information.

- Cannot ship to address provided.

- Duplicate order was placed.

- Cancelled due to a customer request.

If your order is cancelled, you will receive a notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

It’s the perfect gift for everyone on your list and acts like a debit card. Just choose the amount and the recipient can redeem it for whatever they wish in the amount you specified (up to $200). If you’d like to treat them to something special that’s over $200, please email us at  cs@palladiumboots.com orcall us at 1 (844) 863-2658.

Gift cards can be used at palladiumboots.com. Select the gift you’re interested in and use your gift card to pay for it. The gift card keeps track of the balance, so you can use it on one purchase and then use it again on another with the remaining balance.

Your e-gift card will be sent to your email address. If you wish to send it to a loved one as a gift, just forward them the email that was sent to you with the e-gift card code.

Gift cards can be used at palladiumboots.com.

REDEEMING YOUR GIFT CARD ONLINE:

• During checkout , enter your gift card code on the checkout page.
• Click "Apply"
• Once applied, click "Continue".

Please note: If you still have balance remaining on your order, you may select a credit card or Paypal to cover the remaining balance.

If the total cost of the merchandise is less than the amount on your gift card, your order will be processed and the balance will remain on the card so you can use it again.

Call 1(844) 863-2658 to use your gift card on phone orders.

Currently we do not have this functionality on our site but it’s on the way. We are always trying to improve our site to best serve our customers.

There are no shipping cost of the Palladiumboots e-gift cards.

Please click HERE for our size chart.

Follow us on our Instagram: @palladium

Use our hashtag: #palladium